Warranty Terms at ServerLama
At ServerLama, we stand for quality and durability, also after your purchase. That is why we offer generous warranty on our products, so you can build your IT infrastructure with peace of mind. Below you will find everything you need to know about our warranty periods, conditions and exclusions.
The warranty starts on the delivery date of the product.
Warranty periods
Servers
2-year full warranty on parts and diagnosis, on a Return-to-Base basis. After this period, diagnosis remains free of charge for as long as the product is in use by the original buyer. You then only pay for any replacement parts.
PDUs
2-year full warranty on a Return-to-Base basis.
Switches
2-year full warranty on a Return-to-Base basis.
Individual parts and other products
1-year warranty on a Return-to-Base basis. This applies to individual parts and all other products, including storage arrays, firewalls, routers, workstations, racks and cables.
Not covered by the warranty
- Batteries: RAID cache batteries (BBUs) and CMOS batteries are consumables and are not covered by the warranty. Fans are covered.
- Software, licenses and firmware
- Data: see Data and backups below.
Shipping damage
Did a product we shipped to you arrive damaged? Report it within 48 hours of receipt via info@serverlama.com, including photos of both the packaging and the product. If the packaging is visibly damaged, preferably have this noted by the carrier upon delivery. This applies to shipments from ServerLama to you; for returns to us, see Return-to-Base below.
Return-to-Base (RTB) and fair use
Return-to-Base
Our warranty operates on a Return-to-Base basis. This means that you ship the product to us yourself, at your own expense, when it needs to be returned under warranty. Shipping costs and the risk of the return shipment are yours. Preferably use the original packaging, or packaging material that protects against static electricity, and pack the product as carefully as possible.
Fair use policy
All our warranties are subject to a fair use policy. You may expect your product to function according to the manufacturer’s specifications during the warranty period, provided it is used correctly. Exceeding the write limits specified by the manufacturer falls outside the fair use policy and therefore outside the warranty. This includes the DWPD (Drive Writes Per Day) or TBW (Terabytes Written) rating of SSDs and the workload rating of hard drives.
Submitting a warranty claim (RMA)
Submit your warranty claim via the RMA form or by email to info@serverlama.com. Always include:
- the order number;
- the serial number of the product;
- a clear description of the fault.
Do not return products without RMA approval. Once approved, you will receive shipping instructions from us. More information about the return process can be found on our RMA page.
Diagnosis is always free of charge. Whether a defect is resolved by repair, replacement or credit is decided in consultation with you.
Data and backups
You are responsible for making backups and wiping all data before returning a product. Data loss is not covered by the warranty.
When does the warranty become void?
Although we stand firmly behind our products, the warranty becomes void in the following situations:
- Improper use: use outside the manufacturer’s specifications.
- Use outside environmental specifications: such as excessive temperature, dust or moisture.
- Liquid and drop damage
- Damage caused by power surges or lightning
- Damage caused by fire suppression systems
- Repairs or modifications by third parties
- Removed or damaged serial numbers or warranty stickers
Consequential damage
ServerLama is not liable for consequential damage, including downtime, loss of revenue and data loss.
Statutory rights
This warranty does not affect your statutory rights. If you are a consumer, you are always entitled to a product that conforms to the contract. If a defect is covered by this statutory guarantee, repair and shipping are free of charge for you.
Do you have questions about your warranty, or are you unsure whether your situation is covered by these terms? Contact our support team via info@serverlama.com or +31 (0)30 43 00 000. We are here to help!
